Pg999 Terms and Conditions — Please Read Before Use

1 Introduction & General Information

Welcome to pg999.live. These Terms and Conditions ("Terms") apply to all services, games, and features available on the pg999 platform. By creating an account, logging in, or playing any game on pg999, you confirm that you have fully read, understood, and agreed to these Terms.

Pg999 is an online gaming platform built for players in Bangladesh, offering slots, fish games, and a wide variety of other game types. Our goal is to provide a safe, transparent, and enjoyable gaming environment.

2 Eligibility & Age Requirements

To use the pg999 platform, you must meet the following requirements. Failure to comply may result in your account being terminated.

• You must be at least 18 years old. pg999 services are strictly prohibited for anyone under the age of 18.
• You are registering an account in your own name and for your own use — not on behalf of anyone else.
• All information you provide must be truthful, accurate, and complete.
• Only one account per person is allowed. Creating multiple accounts may result in all accounts being closed and balances forfeited.
• You do not reside in a jurisdiction where online gaming is prohibited by law.

3 Account Registration & Management

Creating an account on pg999 is free. During registration, you must provide your correct name, phone number, and any other required details. Providing inaccurate information may cause issues during identity verification later on.

• Keep your account password strictly confidential. Do not share your login details with anyone.
• Change your password regularly and always use a strong password.
• If you notice any unauthorized transactions or suspicious activity on your account, contact our support team immediately.
• pg999 may request identity verification documents at any time. Failure to provide the required documents may result in your withdrawal being placed on hold.
• If an account shows no activity for an extended period, pg999 may mark it as inactive.

Pg999 reserves the right to temporarily or permanently suspend your account if you violate these Terms and Conditions.

4 Deposit, Withdrawal & Payment Policy

Deposits and withdrawals on pg999 are easy via bKash, Nagad, and Rocket. All payment-related activities are governed by the following policies.

• The minimum deposit amount is set by the platform and is subject to change.
• Withdrawals are typically processed within 5 minutes to 24 hours.
• Identity verification may be required for withdrawals, particularly for larger amounts.
• Only use a payment account registered in your own name. Withdrawals to another person's account are not accepted.
• Deposited funds cannot be withdrawn directly unless they have been wagered in a game at least once.
• pg999 reserves the right to withhold payments in cases of fraudulent or suspicious transactions.

5 Bonus & Promotions Policy

Pg999 offers a range of bonuses and promotions. Each bonus comes with its own terms, which must be read before accepting. The pg999 bonus terms and conditions are as follows:

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has its own wagering requirements — please read the details carefully before claiming.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the required wagering amount has been met.
• Any attempt to claim bonuses through multiple accounts will result in all bonuses being forfeited.
• pg999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Exclusive bonuses and cashback offers are available for VIP members.

6 Gameplay & Fair Play Policy

All games on pg999 use internationally certified RNG (Random Number Generator) technology. This means every game outcome is completely random and cannot be predetermined by anyone.

• Players are not permitted to use any form of cheating, hacking, or automated software.
• If an incorrect payment occurs due to a technical error, pg999 reserves the right to correct it.
• If your internet connection drops during a game, the outcome will be determined based on the server logs.
• Each game has set betting limits; bets cannot be placed beyond those limits.
• The RTP (Return to Player) rate for each game is displayed in the game lobby.

In any game-related dispute or complaint, server logs will be treated as the final and definitive evidence.

7 Responsible Gaming

Pg999 believes gaming is a form of entertainment, not a reliable source of income. That is why we place the highest importance on responsible gaming. Under the pg999 Terms and Conditions, we provide the following features:

• Option to set deposit limits on a daily, weekly, or monthly basis.
• Option to temporarily self-suspend your account for a set period.
• Permanent self-exclusion option — available if you feel gaming is having a negative impact on your life.
• Links and information on expert support resources for those experiencing problem gambling.

For more details, please visit our Responsible Gaming Visit the page.

8 Privacy & Data Protection

Pg999 treats the security of your personal information as its highest priority. We use SSL encryption to keep all your data fully protected.

• Your personal information is never sold or shared with third parties.
• Your information is used solely for account management and payment processing purposes.
• Information may be disclosed to authorities where required by law.
• Full details on our use of cookies can be found in our Privacy Policy.

To read our full data protection policy, please visit our Privacy Policy View the page.

9 Intellectual Property & Content Usage

All content on the pg999.live website — including logos, graphics, text, and game software — is protected under the intellectual property rights of pg999 or its respective licensees.

• Copying, distributing, or commercially using any content from pg999 without prior permission is strictly prohibited.
• Attempting to reverse engineer or crack any game software is a punishable offense under applicable law.
• pg999's trademarks or brand name may not be used without explicit permission.

10 Account Suspension & Restrictions

Pg999 may suspend or permanently close your account, without prior notice, for any of the following reasons:

• Violation of any provision of these Terms and Conditions.
• Engaging in fraudulent or dishonest activity.
• Providing false identity or documents.
• Inappropriate behavior toward other players or staff.
• Use of automated bots or hacking tools.
• Money laundering or any form of illegal financial activity.

If there is a valid balance in your account at the time of suspension, pg999 will consider returning it where applicable following an investigation.

11 Dispute Resolution

For any dispute or complaint, please reach out to our customer support team first. Most issues are resolved within 24 to 48 hours.

• Step 1: Submit your complaint via live chat or email.
• Step Two: The senior support team will review your complaint.
• In all disputes, server logs and data will be treated as final evidence.
• If no resolution is reached, the matter may be referred to an independent third party for settlement.

12 Changes to Terms & Validity

Pg999 reserves the right to change, amend, or update these Terms and Conditions at any time. Continued use of the platform after any changes are made will be considered your acceptance of the updated terms.

If any provision of these Terms is found to be invalid or unenforceable, all remaining provisions will continue to be fully effective. These Terms and Conditions were last updated in January 2026.